Question 1

Is my data secure?

Accepted Answer

Absolutely. Smart Restock uses industry-standard encryption for all data in transit and at rest. We're SOC 2 Type II compliant and never store your invoice files longer than necessary for processing. Your Shopify data is accessed via OAuth with the minimum required permissions.

Question 2

What file formats are supported?

Accepted Answer

We currently support CSV, XLSX (Excel), and PDF invoices. Our parser handles multi-column layouts, varying date formats, and different currency symbols automatically. If you have a unique format, our support team can help configure custom parsing rules.

Question 3

How long does onboarding take?

Accepted Answer

Most merchants are up and running within 15 minutes. Simply install the app, upload your first invoice, and map the fields. You can save templates for recurring suppliers, so future imports take just seconds.

Question 4

How does billing work?

Accepted Answer

Starter is $9.99/month and includes a 14-day free trial. Lite is $19.99/month, Unlimited is $49/month (or $400/year), and Unlimited Plus is $59.99/month with 50 AI product generations included. All plans are billed through Shopify and you can cancel anytime from your Shopify admin.

Question 5

Can I use Smart Restock with multiple Shopify locations?

Accepted Answer

Yes! Our Unlimited plan supports multi-location posting. When reviewing matches, you can specify which location each inventory adjustment should be posted to. This is especially useful for businesses with warehouses or retail stores.

Question 6

What happens if a product isn't matched?

Accepted Answer

Unmatched items are flagged for your review. You can manually match them to existing products, or enable auto-create to have Smart Restock generate new product drafts in Shopify. Either way, nothing is posted without your approval.

Question 7

How do I upload inventory from an invoice into Shopify?

Accepted Answer

Upload your supplier invoice (PDF, Excel, CSV, or forwarded email) into Smart Restock inside your Shopify admin. Our invoice OCR extracts every line item, matches SKUs to your Shopify catalog, and posts the inventory adjustments in one click — no manual data entry.

Question 8

Can Smart Restock import inventory from a PDF invoice?

Accepted Answer

Yes. Smart Restock's invoice OCR reads any PDF invoice — scanned or digital — pulls out product names, SKUs, quantities, and costs, and pushes them straight to Shopify. No template or reformatting required.

Question 9

Does Shopify have built-in invoice scanning?

Accepted Answer

No. Shopify's native Purchase Orders let you record incoming stock, but you still type every line item manually. Smart Restock fills that gap by parsing the supplier invoice directly and posting the inventory update for you.

Frequently asked questions